Specialized CX Transformation. Nearshore Partnership

Telecom & Insurance.

Move Beyond Generic BPO: We deliver higher retention and better compliance with focused, human-centric teams from El Salvador. We didn’t just build a BPO. We built the solution we always wished existed as a client.

Our Services
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Scale Faster

No Compromises. We Scale with You.

TelePro is a results-driven BPO with 20+ years of experience across Insurance, Real Estate & Loans. We build high-performance sales and support teams designed to increase conversions, improve efficiency, and reduce operational costs.

Work With Us

+20

Years of Experience.

25,000+

Customer Served

350,000+

Total Interactions Managed Per Year

150+

Active Agents & Support Staff

Powerful CX & BPO Services

Built to Scale Your Business

Contact Us
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Customer Support & CX Operations

We manage inbound calls, billing questions, troubleshooting and account support with empathy, speed and accuracy.

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Sales & Lead Conversion Teams

High-performance agents focused on closing deals, warm transfers, upgrades and cross-sell strategies that drive revenue.

Diverse team collaborating in a meeting, showcasing teamwork and cooperation in a modern workplace.

Insurance & Policy Management

Licensed teams for lead qualification, renewals, policy updates, claims assistance and customer retention.

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Telecom & Technical Support

Tier 1 & Tier 2 resolution, appointment scheduling, outages, modem/router assistance and retention save attempts.

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Real Estate & Appointment Setting

We generate, qualify and convert buyer/seller leads for Realtors, investors and broker networks across the U.S.

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Back-Office & Administrative Outsourcing

Email/chat support, CRM data entry, billing, collections, verification, compliance workflows and operational scaling.

Quality & Performance You Can Trust

Committed to Delivering Consistent Customer Experience

TelePro operates with high standards in performance, compliance and service quality — ensuring every interaction, sales cycle and support task is handled with professionalism, accuracy and care.

We focus on operational excellence, data-driven management and scalable teams so your business can grow without sacrificing customer experience.

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We Operate with High Standards

Secure handling of customer data, scripts, verification & regulatory frameworks. Integrated CRM, call center analytics, omnichannel routing and reporting.

Teams trained to improve KPIs, reduce churn and increase conversions. Reliable execution with monitored metrics and turnaround efficiency.

  • ✔ Compliance-Driven Operations
  • ✔ On-Time Delivery & SLA Adherence
  • ✔ Modern Technology Ecosystem
  • ✔ Scalable Workforce & Continuous Training

Sustainability

Global Presence. Local Performance.

We provide nearshore and offshore BPO operations supporting clients across the U.S., Canada & international markets — with scalable teams, bilingual talent and 24/7 availability.

El Salvador

Nearshore Operations Center (Primary Delivery Site)

San Salvador, SV

United States

Support, Call Center Connectivity & Client Partnerships

Burke, Virginia

Remote Teams

Cloud-based workforce for scaling CX, sales & support globally

LATAM + U.S. Agents Available

Our Core Leadership

Driving Performance, Innovation & Scalable Growth

Vision

Execution

Results

About Telepro

Our Journey.

2012 - The Beginning.

Silvia & Orlando founded InsuraPro Advisors (IPA) with a single mission: bring clarity, trust and quality service to the insurance marketplace.

2017 - Insurance Excellence

IPA became one of the fastest-growing insurance operations in the U.S., expanding products, distribution channels and partner relationships.

2023 — Expansion into Remote

The Remote Agent Division was created to support U.S. companies seeking scalable talent, bilingual sales teams and reliable customer operations.

2025 — TelePro Centralization

In January 2025, El Salvador was selected as the core operational hub, giving birth to TelePro as a full-service BPO and CX acceleration partner.

Why Choose TelePro​

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Multi-channel support at scale

Reliability

Reliability Efficiency Scalability Industry Mastery SLA discipline, data compliance

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92% Avg. CSAT

Efficiency

Cost reduction without experience loss

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Scalability

Nearshore + remote workforce

Teams from 5 → 300 with fast deployment

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35%-60% Conversion Lift

Industry Mastery

Proven results in Insurance & Telecom

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Ready to Work Together? Build a project with us!
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Frequently Asked Questions

We specialize in Customer Support, Sales/Closing Teams, Back-Office Operations, Telecom Support, Insurance Policy Management, Lead Qualification and Real Estate Appointment Setting.

We operate from El Salvador as our primary nearshore delivery hub and also offer remote bilingual talent distributed across LATAM and the U.S.

Depending on the project size, we can launch a pilot team within 7–14 days, and scale to full operational capacity as required.

Yes. English/Spanish bilingual teams are available for inbound, outbound, retention, billing, and technical support.

Our core expertise includes Insurance, Telecommunications, Real Estate, and BPO Customer Experience operations, but we adapt to additional verticals with structured onboarding.

We work with conversion rate, handle time, first-call resolution, CSAT/NPS, SLA, retention percentage, cost per ticket and productivity metrics — with real reporting dashboards.